June 2013 - Retail Fundamentals

How To Guarantee Your Employees Care More About What You Want

A FREQUENT ISSUE I HEAR about from retail managers all over the world is some variation of the following:

“I can’t trust my staff”, or “You can’t find good employees these days”, or “If I’m not keeping an eye on my employees like a hawk, they will stop working”, or “My employees – with very few exceptions are lazy and underperform”. Feel that you have this issue in your business? Start dealing with it immediately! Motivated and enthusiastic employees are an essential part of a highly profitable retail business.

By Leon Skaliotis | June 11, 2013 | Blog |

“The petty man is eager to make boasts, yet desires that others should believe in him. He enthusiastically engages in deception, yet wants others to have affection for him. He conducts himself like an animal, yet wants others to think well of him.” Xun Zi,- Chinese philosopher

FROM THE AUSTRALIAN COMPETITION AND CONSUMER COMMISSION (ACCC):

Price comparisons that contrast a higher previous price to a lower current or sale price will breach the Australian Consumer Law (ACL) if any represented savings are not real.

By Leon Skaliotis | June 4, 2013 | Blog |

To Reach Your Highest Potential Look For Ways To Be A Blessing

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford

ARE YOU CERTAIN THAT ALL YOUR customers are completely happy? If you are not, why not? The most important responsibility you have as a retail owner is to make certain that every single person who comes into contact with your business isn’t merely satisfied; they have to be delighted. In the majority of cases, the sad reality is that customers are left with either a feeling of apathy or disappointment. Here are some personal examples.

By Leon Skaliotis | June 3, 2013 | Blog |