In the past, behind the store counter was the exclusive domain of staff. These days, many stores are designed in such as a way that customers can see and even access this area. In addition, store counters now are usually smaller because owners rightly want to maximise their floor-space usage for the presentation of merchandise. This poses several problems.
While the typical POS unit is now much more sophisticated than the old cash drawer so are thieves skills. Closing a POS drawer is a simple task and becomes automatic. However, distractions happen all the time – some of them are carefully orchestrated- so it is vital that as a manager you reinforce to all your staff the concept of making the closing of your POS unit a “conscious” action.